Terms & Conditions

1. Acceptance of Terms

By clicking “I agree,” creating an account, or otherwise accessing the Service, you represent that you have read, understood, and accept these Terms and our privacy practices described in Section 13. If you are entering into these Terms on behalf of an organization, you represent that you have the authority to bind that organization, and “you” refers to that organization.

2. Eligibility & Accounts

You must be at least 13 years old (or the minimum age required in your jurisdiction to consent to processing of personal data) to use the Service. You agree to provide accurate, current, and complete information when creating an account and to keep that information up to date. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at linx@linxlock.com of any unauthorized use.

One person or legal entity may not maintain more than one free-tier account. We may refuse, suspend, or terminate accounts at our discretion when these Terms are violated.

3. Your Content & Ownership

You retain all rights to the content you create, upload, or transmit through the Service — including notes, events, attachments, decisions, and project data (collectively, “Your Content”). You grant Linxlock a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (e.g., for formatting or backup), display, and transmit Your Content solely as necessary to operate, maintain, and provide the Service to you and any collaborators you authorize. This license terminates when you delete Your Content or close your account, except as required for backups, legal compliance, or as retained in aggregated form that does not identify you.

You are solely responsible for Your Content and for ensuring you have all necessary rights to upload it and to grant the license above. You can export Your Content at any time via the digest export, our API, or direct database access through the open event log.

4. Acceptable Use

You agree not to, and not to permit others to:

• Use the Service in violation of any applicable law, regulation, or third-party right.
• Upload, transmit, or distribute content that is illegal, infringing, defamatory, harassing, hateful, sexually explicit involving minors, threatening, or that violates the privacy or publicity rights of others.
• Attempt to disrupt, overload, reverse-engineer, decompile, or probe the Service for vulnerabilities outside a coordinated security disclosure conducted in good faith.
• Use the Service to send unsolicited communications, spam, or malware.
• Resell, sublicense, or white-label access to the Service without our written consent.
• Use automated systems (bots, scrapers, crawlers) to access the Service in ways that exceed published rate limits or limits we communicate to you.
• Impersonate any person or entity or misrepresent your affiliation.

We may investigate suspected violations and suspend or terminate access without notice when we reasonably believe these Terms have been breached.

5. Our Intellectual Property

The Service — including its software, design, branding, trademarks, and documentation (excluding Your Content) — is owned by Linxlock or its licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service solely as permitted by these Terms. No other rights are granted by implication, estoppel, or otherwise.

Feedback you provide to us about the Service is non-confidential, and you grant us an unrestricted, perpetual, royalty-free license to use it without obligation to you.

6. Plans, Billing & Refunds

Paid plans are billed in advance on a monthly or annual basis through the payment processor displayed at checkout. You authorize us to charge your payment method for the applicable subscription fees, taxes, and any overage charges. Fees are stated exclusive of taxes; you are responsible for any applicable sales, use, VAT, or similar taxes.

Except where required by law, all fees are non-refundable. If you cancel mid-period, you retain access through the end of the current billing period and are not charged for the next period. We may change pricing on at least 30 days' notice; the new price takes effect at your next renewal.

If a payment fails, we may suspend or downgrade your account until the balance is settled. Repeated failed payments may result in termination.

7. Cancellation & Termination

You may cancel your subscription at any time from your account settings, or close your account by emailing linx@linxlock.com. We may suspend or terminate your account, with or without notice, if you violate these Terms, fail to pay fees, or remain inactive for an extended period after we send you notice. On termination, your right to access the Service ends. We will retain Your Content for a reasonable window (at least 30 days) so you can export it before deletion, except where law or legal process requires otherwise.

8. Service Availability & Modifications

We work to keep the Service available but do not guarantee uninterrupted access. Scheduled maintenance, third-party outages, network failures, or events outside our reasonable control may cause downtime. We may modify, suspend, or discontinue any part of the Service at any time. We will provide advance notice for material changes that materially and adversely affect your paid use of the Service.

9. Third-Party Services

The Service relies on third-party providers (including hosting, authentication, email, payment processing, and analytics) and may interoperate with third-party tools you choose to connect. We are not responsible for the availability, accuracy, content, or practices of any third-party service. Your use of third-party services is governed by their terms and privacy policies.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED. YOU ASSUME ALL RESPONSIBILITY FOR DETERMINING WHETHER THE SERVICE IS APPROPRIATE FOR YOUR USE AND FOR MAINTAINING APPROPRIATE BACKUPS OF YOUR CONTENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN THOSE JURISDICTIONS, THE EXCLUSIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LINXLOCK AND ITS OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST GOODWILL, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO LINXLOCK IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100.

12. Indemnification

You agree to defend, indemnify, and hold harmless Linxlock and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party right, including intellectual property or privacy rights.

13. Privacy

We process personal data only as necessary to operate, secure, and improve the Service. We do not sell user data. We use industry-standard technical and organizational measures to protect Your Content. For details, requests, or specific privacy questions (including data export and deletion), contact linx@linxlock.com.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the jurisdiction in which Linxlock is organized, without regard to conflict-of-laws principles. Before initiating legal action, the parties will attempt to resolve any dispute informally by sending written notice to linx@linxlock.com describing the dispute. If the dispute is not resolved within 60 days, either party may bring a claim in the competent courts of that jurisdiction. Nothing in this Section limits any statutory consumer rights you may have.

15. Changes to These Terms

We may modify these Terms from time to time. Material changes will be communicated by email or in-product notice at least 14 days before they take effect. Your continued use of the Service after the effective date of revised Terms constitutes acceptance. If you do not agree, you must stop using the Service before the effective date.

16. Miscellaneous

These Terms constitute the entire agreement between you and Linxlock regarding the Service and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver of our right to do so later. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be provided by email or in-product notice.

17. Contact

Questions, concerns, or notices under these Terms should be sent to linx@linxlock.com.